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Non-stop customer support
+ 25%
First Time Resolution0
Lost Leads+30%
Order IncreaseUnlock your agent’s potential
0.5s
Response Time-61%
Exit Rate+45%
NPS results
Conversational Architecture is the art of designing powerful, strategic conversations, determining to ask the right questions at the right time, leading the conversations towards your goals and objectives.
- Sign up
- Inform
- Entertain
- Sell
High turnover rates and loss of knowledge not only cost money, but also have a direct impact in customer satisfaction.
A skill once trained into the AI, the AI will never forget.
All your knowledge is secured, structured and can be queried at any time by anyone. Many of our clients have stated to use the Virtual Customer Care Assistant even for internal employee training. “Just ask the AI, it knows!”
When the AI suggest a reply to your customer care agents, or when the AI talks directly to your customers, it only sends out pre-approved replies with the same Brands specific tone and voice, ensuring a consistent quality in all messages.
In case a human agent decides to edit, change or create his/her own reply, the AI detects a variation and notifies our AI Trainers who will collect all variations to present to you, to decide who needs retraining.
- The Tone of voice reflects your brand personality, helps you connect with your audience, and makes you different from the rest.
- Customers get emotionally connected to a brand that makes them feel like the company cares about them.
- Shared values are a primary reason to trust a company.
- It creates a memorable image of your brand leading to an increase is revenue.
Guiding your agents through a pre-defined and proven sales script is one of the best techniques to increase sales. Doing so, is maybe the most difficult task if it wouldn’t be for an AI to take this job.
Through predefined questions, arranged in conversational architecture, the AI suggest and recommends the right questions and answers at the right time, helping your agents to reply to any questions meanwhile keeping a focus on the funnel.
Customer satisfaction is derived from “having a good experience” which is proceeded by being understood, being entertained and having found what “you” have been looking for.
Besides providing answers to your customer's question, we put a big focus on small talk, to provide your customers with conversations that matter.
Your Goals and Objectives
EVOlution Program
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Stage 01
In first stage of the EVOlution Program, we provide digital strategy and execution to jump start and speed up your digital transformation.
Setting the basics to enter the era of Artificial Intelligence.
Goal: Customers need to be able to find you and be able to contact you
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Stage 02
The AI is fully trained and will retain the knowledge until its deactivation. Your knowledge is secured and will be transferred through subconscious training to any new employee.
Goal: Increase your customer satisfaction by providing them quick and qualified replies
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Stage 03
Implementing sales funnels and goals into your conversations.
Drive the conversation your way, and lead the customers to their objectives, quickly and convenient.Goal: Building conversations that matter
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Stage 04
Through auto tagging, enrich your customer profiles with information's about their interests, problems, likes and dislikes. Expand your CRM from demographics to Deep User Profiles.
Goal: Get to know who your customers really are and what they want
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Stage 05
Understand the emotional inclinations of your customers towards your products and/or services.
Reoriented sales and customer experience to its most emotionally connected customer segments, can accelerate sales growth more than threefold.Goal: Identify and measure emotional motivators
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Stage 06
Integrate an AI in all your departments. Enhance internal and external processes and get decision making support.
Goal: Get full AI support on multiple divisions
Join the EVOlution Program
Your customers will not remember what you told them, but they will remember how you made them feel!
EVO Creations
Evolution as
a Service
Find Us
Let's Talk
EVO Creations Official WeChat Account
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