EVOlution Program

01

From Digital Transformation to AI Evolution

In first stage of the EVOlution Program, we provide digital strategy and execution to jump start and speed up your digital transformation.

Setting the basics to enter the era of Artificial Intelligence.

  • Website
  • Social Media
  • Customer Support
  • Communication Strategy
  • Content Strategy, Brand Guideline & Tone and Voice
  • Launch your AI powered Virtual Customer Care Support

Goal: Customers need to be able to find you and be able to contact you

Ready to start shaping you AI Personality and activate your first AI powered Virtual Customer Care & Sales Assistant

02

Knowledge retention

The AI is fully trained and will retain the knowledge until its deactivation. Your knowledge is secured and will be transferred through subconscious training to any new employee.

  • Activation of 24|7|365 Customer Support
  • Provide AI powered, full automatic, natural conversations
  • Maintain a steady quality in all your messages
  • Provide multi language conversations
  • Learn from your customers
  • Reduce response time to 0.5 seconds

Goal: Increase your customer satisfaction by providing them quick and qualified replies

Ready to boost your sales and conversions

03

Conversational Architecture

Implementing sales funnels and goals into your conversations.
Drive the conversation your way, and lead the customers to their objectives, quickly and convenient.

  • Enhance your agents and provide AI powered pre-qualified replies
  • Maintain a steady quality in all your messages
  • Ensure the brands tone and voice in all communications
  • Achieve subconscious training for all your agents
  • Increase their efficiency by +35%
  • Help them to focus on the important topics

Goal: Building conversations that matter

Ready to start micro-segmenting your customers

04

Deep User Profiles

Through auto tagging, enrich your customer profiles with information's about their interests, problems, likes and dislikes. Expand your CRM from demographics to Deep User Profiles.

  • Understand your customers
  • CRM profile enhancement
  • Active Auto Tagging from all conversations
  • Enable microsegmentations
  • Start personal marketing
  • Enable One-on-One recommendations

Goal: Know for real, who your customers are and what they want

Ready to help customers to stand out from the crowd, have confidence in the future, and enjoy a sense of well-being.

05

Emotional Intelligence

Understand the emotional inclinations of your customers towards your products and/or services.
Reoriented sales and customer experience to its most emotionally connected customer segments, can accelerate sales growth more than threefold.

  • Activate Emotional Intelligence
  • Analyze emotional behavior
  • Turn dissatisfaction into ambassing
  • Trigger emotional response
  • Track emotional motivators
  • Target connected customers

Goal: Identify and measure emotional motivators

Ready to reach full efficiency over tasks / conversations

06

AI dissemination

Integrate an AI in all your departments. Enhance internal and external processes and get decision making support.

  • Fully automated tasks
  • Use AI data analytics to take better decisions
  • Enhance internal process and communications through AI support
  • Maximize served customers
  • Further increase customer satisfaction
  • Provide predictive experiences

Goal: Get full AI support on multiple divisions

The Evolution never stops!

EVOLVE now

EVO Creations
Evolution as
a Service

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