Enhancing humans
through artificial
intelligence

We build AI-powered Virtual Customer Care & Sales Assistants to serve your customers and enhance your agents

Asha @ AI powered Virtual Customer Care & Sales Assistant
Mike @ AI powered Virtual Customer Care & Sales Assistant
Shan Dong @ AI powered Virtual Customer Care & Sales Assistant
Johanson @ AI powered Virtual Customer Care & Sales Assistant
Lin Dong @ AI powered Virtual Customer Care & Sales Assistant

Enhancing humans
through artificial
intelligence

We build AI powered Virtual Customer Care & Sales Assitants to server your customers and enhance your agents

Asha @ AI powered Virtual Customer Care & Sales Assistant
Mike @ AI powered Virtual Customer Care & Sales Assistant
Shan Dong @ AI powered Virtual Customer Care & Sales Assistant

How does it work

Hire an AI-powered Virtual Assistant tailored to your brand

Our job - your advantage: AI Training

It is our job to do the AI Training for you to create and shape your new AI-powered Virtual Customer Care & Sales Assistant. 

We work with worlds biggest neural networks such as  Google Dialogflow, Facebook WIT, Microsoft Luis, Amazong Alexa, IBM Watson, Tencent, Alibaba and Baidu using real NLP (Natural Language Processing) and NLU.

Shape your AI's personality

Designing conversations with a purpose

Our expertise - your goals: Conversational Architecture

We implement the most useful conversational tactics, starting with "Listen Learn Lead" into your new AI-powered Virtual Customer Care & Sales Assistant, designing 3 dimensional conversation models focusing on your business goals.

Our mission is to create conversations that are natural and intuitive for your customers. Each conversations has a purpose and a set goal that will help your business evolve.

What are your goals?

Evolve together with your customers

Our commitment - your future: EVOlution Program

Your new AI-powered Virtual Customer Care & Sales Assistant will never be static. He/she will continuously evolve as the number of interactions grow.
Unexpected utterances happen over time. Our EVOlution Program focuses on the retraining to grow the accuracy to 99%.

Our dedicated AI Trainers, will check continuously the integrity, the responsiveness and increase the skills through additional AI Training with each evolution cycle.

Discover more about the EVOlution Program
AI Training

Create an AI Assistant tailored to your brand

We are specialists in creating solutions using worlds biggest Neural Networks such as Google Dialogflow, Facebook WIT, Microsoft Luis, Amazong Alexa, IBM Watson, Tencent, Alibaba and Baidu and applied AI (such as Natural Language Processing) to build conversations to satisfy customers and drive sales.

Shape your AI's personality
Conversational Architecture

Design conversations with a purpose

Listen Learn Lead - 3 dimensional conversation model focusing on your goals

Our mission is to create conversations that are natural and intuitive for your customers. It is also to make sure your conversations have a purpose, a set goal that will help your business evolve.

Define your goals
EVOlution Program

Evolve together with your customers

A Virtual Assistant will never be static. It should continuously evolve as the number of interactions grow.
Unexpected utterances happen only over time, so a retraining system in place is key to level up accuracy to 99%.

Our dedicated AI Trainers, will check continuously the integrity, the responsiveness and increase the skills with each evolution cycle.

Discover more about the EVOlution Program

24|7|365 Full Support

Engage with consumers and customers the natural way.

Incrementing your customer care to 24|7|365 is a proven way to increase your customer satisfaction and drive your sales.

During Business Hours

Keep an eye on the conversations.
See what's going on.
Step in and take control meanwhile being STILL supported by the AI

Out of Business Hours

More than 60% of requests, occure after conventional business hours. Being there for your customers at that time, is key!

AI enhanced agents

Decrease response time to 0.5 sec
Increase simmultaneous conversations
Zero waiting time for your customers

B2B or B2C

Statistically there are more B2B conversations during the day, and more B2C conversations after working hours. Serve all your customers 24|7|365

  • During Business Hours

    Keep an eye on the conversations.
    See what's going on.
    Step in and take control meanwhile being STILL supported by the AI

  • Out of Business Hours

    More than 60% of requests, occure after conventional business hours. Being there for your customers at that time, is key!

  • AI enhanced agents

    Decrease response time to 0.5 sec
    Increase simmultaneous conversations
    Zero waiting time for your customers

  • B2B or B2C

    Statistically there are more B2B conversations during the day, and more B2C conversations after working hours. Serve all your customers 24|7|365

Where can I use it

Conversational Analytics

Analyze

Discover our new and genuine ways to analyze the essence of conversations and create useful visualizations.

Beyond response time, confidence score and answered/non answered questions count, we have created complete new measurements, to track, understand and analyze customers' requests, concerns and emotional inclinations.

Visualize

  • Conversational Analytics
  • AI Analytics
  • Timeline Charts
  • Deep User Profiles

 

  • Performance Indicators
  • Goal Completions
  • Usage Statistics
  • Innovative Data Visualizations

Optimize

Track which questions are asked and what are your customers concerned about. Monitor when your customers are active and need support and see how your customer satisfaction increases over time, thanks to full support coverage.

Choose your reports

Infinite Integrations

Connect with your customers wherever they are
Have a system not listed here? No sweat. We integrate with any API.
Choose your Channels

“We ensure you engage with your customer in a conversation while being asked for facts, not the other way round!”

Some of
Our Evolving Clients

EVOLVE now

EVO Creations
Evolution as
a Service

Let's Talk

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