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The difference between ClickBots and NLP assistants

Written on February 2, 2021.

Photo by Darius Bashar on Unsplash By Aura Hita, 01/21/2020 The difference between ClickBots and NLP assistants I’ve been thinking about this for a while now. The thing is, there are so many differences when we talking about Chatbots. And so few people that actually know about it. That makes it very hard to settle this in a short and comprehensive way. But let’s give it a shot. Generally speaking, we have been hearing and talking about Chatbots for a few years now. I remember when Facebook first...

How to improve customer service while reducing costs-to-serve

Written on January 21, 2021.

Photo by bruce mars on Unsplash By Marc Pedri, 10/12/2020 How to improve customer service while reducing costs-to-serve? Here are some real-life stats to start with: A human customer care agent answering support calls, can take 1 call at a time. Depending on the industry, calls length may vary but, let’s assume an average duration of 5 min per call. An agent answers in average 12 calls per hour. On an 8 hour day, theoretically 96 customers can be served per agent. To serve 500 customers per day,...

Revealing the Truth Behind the Magic of How Chatbots Work

Written on December 10, 2020.

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